Guita Gopalan

Top 150 Global CX Thought Leader

Entrepreneur

Innovation Consultant

Plain Envelope Line Style
Black Official LinkedIn Logo
Calendar Outline Icon

On a mission to impact 1 million lives.

Results-driven consultant with a proven track record in driving innovation, enhancing customer experiences, and catalyzing growth for startups and established enterprises. My passion lies at the intersection of entrepreneurship, collaboration, and shaping the future of work. With over two decades of hands-on experience, I specialize in optimizing customer journeys, fostering innovation ecosystems, and spearheading strategic initiatives that pave the way for groundbreaking transformations. Further, I believe that through collective entrepreneurial action we can improve the lives of everyone.

What I Do

Consulting, Training, Services: Design-Execute, Build-Operate-Transfer

Customer Experience Enhancement

  • Customer Journey Mapping
  • CX Strategy Development
  • Omni-Channel Integration
  • Voice of Customer (VoC) Analysis
  • Employee CX Training

Innovation and Future of Work

  • Innovation Workshops
  • Digital Transformation
  • Agile Methodology Implementation
  • Remote Work Optimization
  • Intrapreneurship Programs

Collaborative Entrepreneurship and Partnerships

  • Strategic Partnership Development
  • Ecosystem Building
  • Cross-Industry Collaboration
  • Decentralized Alliances

Startup and Entrepreneurship Acceleration

  • Startup Incubation
  • Business Model Canvas Workshops
  • Pitch Deck Development
  • Market Entry Strategy
  • Scaling Strategies

Clear Pricing

I know that cost is a major decision factor if you decide to work with me. So here are the basics. Payment terms are always negotiable.

Facilitation

USD 500 or Php25,000 per half day

fees reduced for multiple day sessions

  • for small groups <15
  • facilitated discussions or workshops for brainstorming, business or initiative review, planning, problem solving, etc.

Consultation

USD100 or Php5,000 per 1-hr session

fees reduced for multiple sessions

  • conducted 1:1
  • dedicated discussion
  • sessions can be designed for open agenda, or programmed based on your objectives

Schedule A Free

30-Min Discovery Session

Training, Projects & Services

Starts at USD500 or Php25,000

and adjusted depending on final scope

Through my companies, we can provide extended services and support to clients depending on their needs.

Schedule A Free

30-Min Discovery Session

Thinking up new designs

Customer Experience Enhancement

horizontal line

CUSTOMER JOURNEY MAPPING

Create in-depth visualizations of customer interactions, identifying pain points and opportunities for improvement.

CJ Audit, Design Workshops, Seminars, Information Cascade


CX STRATEGY DEVELOPMENT

Craft personalized strategies to enhance customer satisfaction, loyalty, and advocacy.

CX Audit, Strategic Planning, Change Management


OMNI-CHANNEL INTEGRATION STRATEGY

Streamline customer experiences across multiple channels for consistency and convenience.

Omni-channel Audit, Design Workshops, Strategic Planning, Change Management


VOICE OF CUSTOMER (VoC) ANALYSIS

Collect, analyze, and act on customer feedback to drive meaningful improvements.

Analysis, Design & Implement Data & Analytics Systems, Senior Leaders' Training & Coaching


EMPLOYEE CX TRAINING

Train employees to provide exceptional customer service and align their efforts with your CX strategy.

Senior Leader's Retreat, Seminars, Experiential Workshop


CUSTOMER DATA ANALYSIS

Utilize customer data to derive insights, inform decision-making, and tailor personalized experiences.

Analysis, Design & Implement Data & Analytics Systems, Senior Leaders' Training & Coaching

Innovation

Innovation and Future of Work

horizontal line

INNOVATION WORKSHOPS

Facilitate workshops to spark creativity, encourage idea generation, and foster a culture of innovation.

Challenge Design, Internal & External Hackathons & Contests, Coaching Innovation Teams and Leaders


DIGITAL TRANSFORMATION

Guide organizations through technology adoption, process optimization, and digital strategy formulation.

Tech Audit, Designing Company Tech Roadmap, Procurement Support, Employee Adoption Strategy & Execution


AGILE METHODOLOGY IMPLEMENTATION

Help teams adopt agile practices for increased flexibility, adaptability, and faster product development.

Designing & Applying Agile for your Organization, Change Management


REMOTE WORK OPTIMIZATION

Enable remote teams with best practices, tools, and strategies for seamless collaboration and productivity.

Designing & Applying Remote and Hybrid for your Organization, Change Management, Tech Solutions Procurement


INTRAPRANEURSHIP PROGRAMS

Develop programs that encourage employees to think and act like entrepreneurs, driving innovation from within.

Evolving Employee Onboarding & Development for Intrapreneurship, Recommend Policies and Practices


DESIGNING DECENTRALIZED & SELF-MANAGING ORGANIZATIONS

Create frameworks for organizations to transition into decentralized, self-governing structures.

Designing & Applying Decentralization Principles to the Organization, Change Management, Tech Solutions Procurement


Collaborating to succeed big

Collaborative Entrepreneurship & Partnerships

horizontal line

STRATEGIC PARTNERSHIP DEVELOPMENT

Identify potential partners, negotiate partnerships, and establish mutually beneficial collaborations.

Partnership Strategy Development & Execution, Partnership Viability Analysis, Partnership Discovery & Engagement Workshops, Mediation


ECOSYSTEM BUILDING

Facilitate the creation of networks, communities, and ecosystems to foster collaborative entrepreneurship.

Ecosystem Strategy Development & Execution, Alliance & Partnership Development, Mediation


INNOVATION CHALLENGES

Organize innovation challenges to bring together startups and established businesses for co-creation.

Hackathons & Contests, StartUp-Business Matching


CROSS-INDUSTRY COLLABORATION

Enable collaboration between organizations from different industries to drive innovation and growth.

Partnership Strategy Development & Execution, Partnership Viability Analysis, Mediation


DECENTRALIZED PARTNERSHIPS

Design decentralized partnership models to promote innovation and shared success.

Facilitate Discussion and Agreement on Shared Objective, Principles and Ways of Working

Businesses

  • Future Stakes - Collaborative Entrepreneurship ​& Consulting Firm
  • Pack by Unaverage - Business alliance ​development partner
  • GhostX Services - Tech StartUp Outsourced ​Digital Operations Services
  • Agyle Brands - Consumer Product Brand ​strategy & developmen​t partner
  • Vivanti Advantage - full service ​eCommerce Enabler, Lazada-Shopee-Tikto​k Partner
  • Ellana Cosmetics - Clean Beauty ​skincare, makeup and personal c​are brand
  • Stacck (Exited 2017) - Blue Collar ​Workforce Manage​ment SaaS

Communities

  • Heroes of DTC
  • eCommerce Professi​onals Philip​pines
  • Customer Success​ Asia
  • Customer Success Philip​pines
  • Lean Start​Up Ph

Typically, logos of past clients or ​testimonials would be showcased ​here. However, I often can’t disclose ​that I even worked with them.


Schedule a free discovery call.

I’d gladly share case studies

relevant to your industry and goals.



Cream Line Brush Swatches

Brands, Retail, Ecommerce

Construction

Industrial Cleaning

Food and Beverage Service & Retail

Technology: SAAS, Mobile, AI, etc.

Logistics & Transportation

Heritage & Cultural Products

Food Production & Agriculture

Connectivity & Telecommunications

Renewable Energy

Visual Arts & Performance Art

Media & Content Production

Organization Culture Transformation

Data & Analytics

Corporate Social Responsibility

Future Proofing People

and more..


Schedule Now