Guita Gopalan
Top 150 Global CX Thought Leader
Entrepreneur
Innovation Consultant
On a mission to impact 1 million lives.
Results-driven consultant with a proven track record in driving innovation, enhancing customer experiences, and catalyzing growth for startups and established enterprises. My passion lies at the intersection of entrepreneurship, collaboration, and shaping the future of work. With over two decades of hands-on experience, I specialize in optimizing customer journeys, fostering innovation ecosystems, and spearheading strategic initiatives that pave the way for groundbreaking transformations. Further, I believe that through collective entrepreneurial action we can improve the lives of everyone.
Customer Experience Enhancement
- Customer Journey Mapping
- CX Strategy Development
- Omni-Channel Integration
- Voice of Customer (VoC) Analysis
- Employee CX Training
Innovation and Future of Work
- Innovation Workshops
- Digital Transformation
- Agile Methodology Implementation
- Remote Work Optimization
- Intrapreneurship Programs
Collaborative Entrepreneurship and Partnerships
- Strategic Partnership Development
- Ecosystem Building
- Cross-Industry Collaboration
- Decentralized Alliances
Startup and Entrepreneurship Acceleration
- Startup Incubation
- Business Model Canvas Workshops
- Pitch Deck Development
- Market Entry Strategy
- Scaling Strategies
Clear Pricing
I know that cost is a major decision factor if you decide to work with me. So here are the basics. Payment terms are always negotiable.
Facilitation
USD 500 or Php25,000 per half day
fees reduced for multiple day sessions
- for small groups <15
- facilitated discussions or workshops for brainstorming, business or initiative review, planning, problem solving, etc.
Customer Experience Enhancement
CUSTOMER JOURNEY MAPPING
Create in-depth visualizations of customer interactions, identifying pain points and opportunities for improvement.
CJ Audit, Design Workshops, Seminars, Information Cascade
CX STRATEGY DEVELOPMENT
Craft personalized strategies to enhance customer satisfaction, loyalty, and advocacy.
CX Audit, Strategic Planning, Change Management
OMNI-CHANNEL INTEGRATION STRATEGY
Streamline customer experiences across multiple channels for consistency and convenience.
Omni-channel Audit, Design Workshops, Strategic Planning, Change Management
VOICE OF CUSTOMER (VoC) ANALYSIS
Collect, analyze, and act on customer feedback to drive meaningful improvements.
Analysis, Design & Implement Data & Analytics Systems, Senior Leaders' Training & Coaching
EMPLOYEE CX TRAINING
Train employees to provide exceptional customer service and align their efforts with your CX strategy.
Senior Leader's Retreat, Seminars, Experiential Workshop
CUSTOMER DATA ANALYSIS
Utilize customer data to derive insights, inform decision-making, and tailor personalized experiences.
Analysis, Design & Implement Data & Analytics Systems, Senior Leaders' Training & Coaching
Innovation and Future of Work
INNOVATION WORKSHOPS
Facilitate workshops to spark creativity, encourage idea generation, and foster a culture of innovation.
Challenge Design, Internal & External Hackathons & Contests, Coaching Innovation Teams and Leaders
DIGITAL TRANSFORMATION
Guide organizations through technology adoption, process optimization, and digital strategy formulation.
Tech Audit, Designing Company Tech Roadmap, Procurement Support, Employee Adoption Strategy & Execution
AGILE METHODOLOGY IMPLEMENTATION
Help teams adopt agile practices for increased flexibility, adaptability, and faster product development.
Designing & Applying Agile for your Organization, Change Management
REMOTE WORK OPTIMIZATION
Enable remote teams with best practices, tools, and strategies for seamless collaboration and productivity.
Designing & Applying Remote and Hybrid for your Organization, Change Management, Tech Solutions Procurement
INTRAPRANEURSHIP PROGRAMS
Develop programs that encourage employees to think and act like entrepreneurs, driving innovation from within.
Evolving Employee Onboarding & Development for Intrapreneurship, Recommend Policies and Practices
DESIGNING DECENTRALIZED & SELF-MANAGING ORGANIZATIONS
Create frameworks for organizations to transition into decentralized, self-governing structures.
Designing & Applying Decentralization Principles to the Organization, Change Management, Tech Solutions Procurement
Collaborative Entrepreneurship & Partnerships
STRATEGIC PARTNERSHIP DEVELOPMENT
Identify potential partners, negotiate partnerships, and establish mutually beneficial collaborations.
Partnership Strategy Development & Execution, Partnership Viability Analysis, Partnership Discovery & Engagement Workshops, Mediation
ECOSYSTEM BUILDING
Facilitate the creation of networks, communities, and ecosystems to foster collaborative entrepreneurship.
Ecosystem Strategy Development & Execution, Alliance & Partnership Development, Mediation
INNOVATION CHALLENGES
Organize innovation challenges to bring together startups and established businesses for co-creation.
Hackathons & Contests, StartUp-Business Matching
CROSS-INDUSTRY COLLABORATION
Enable collaboration between organizations from different industries to drive innovation and growth.
Partnership Strategy Development & Execution, Partnership Viability Analysis, Mediation
DECENTRALIZED PARTNERSHIPS
Design decentralized partnership models to promote innovation and shared success.
Facilitate Discussion and Agreement on Shared Objective, Principles and Ways of Working
Businesses
- Future Stakes - Collaborative Entrepreneurship & Consulting Firm
- Pack by Unaverage - Business alliance development partner
- GhostX Services - Tech StartUp Outsourced Digital Operations Services
- Agyle Brands - Consumer Product Brand strategy & development partner
- Vivanti Advantage - full service eCommerce Enabler, Lazada-Shopee-Tiktok Partner
- Ellana Cosmetics - Clean Beauty skincare, makeup and personal care brand
- Stacck (Exited 2017) - Blue Collar Workforce Management SaaS
Communities
- Heroes of DTC
- eCommerce Professionals Philippines
- Customer Success Asia
- Customer Success Philippines
- Lean StartUp Ph
Typically, logos of past clients or testimonials would be showcased here. However, I often can’t disclose that I even worked with them.
Schedule a free discovery call.
I’d gladly share case studies
relevant to your industry and goals.
Brands, Retail, Ecommerce
Construction
Industrial Cleaning
Food and Beverage Service & Retail
Technology: SAAS, Mobile, AI, etc.
Logistics & Transportation
Heritage & Cultural Products
Food Production & Agriculture
Connectivity & Telecommunications
Renewable Energy
Visual Arts & Performance Art
Media & Content Production
Organization Culture Transformation
Data & Analytics
Corporate Social Responsibility
Future Proofing People
and more..